Account Access & Recovery

Your funds are not stored on your phone, they live on chain in your wallet. Losing your device does not mean losing your money, as long as you have your 12-word recovery phrase.

On a new phone, simply sign in with the same Google or Apple account, then restore your wallet with your recovery phrase. Your balance, card, and history will be right where you left them.

This is why backing up your recovery phrase matters. You can export it anytime under Settings —> Security, and store it somewhere safe offline. Elios cannot recover it for you: that is the trade-off of self-custody, and it is what guarantees no one else can access your funds either.

If you have not backed up your phrase yet, take a minute to do it now. Encrypted cloud backup is on the way, which will make this even easier.

Under normal circumstances, you should not lose access to the app. As long as you can sign in with the Google or Apple account you used to create your Elios account, you can log in on any device and pick up where you left off.

If you lose access to your Google or Apple account itself, start by recovering it through Google or Apple directly; they each have dedicated account recovery processes. If you are unable to recover it, contact Elios support and we will help you find a way forward.

More fundamentally, your funds do not depend on the Elios app to exist. They live on chain in a wallet controlled by your keys, and the app is just one way to access them. If you could not use the app for any reason, even if Elios services were unavailable entirely, you could still move your funds using your recovery phrase and standard, publicly available wallet tooling. A built-in security delay applies to withdrawals made outside the app, after which your funds are fully transferable to any address you choose.

No permission from Elios is needed at any point. This independence is enforced by the smart contracts your wallet runs on, not by policy, and it is the core of what makes Elios self-custodial.